FAQ
Frequently Asked Questions about Sleeping Bags, Materials & Online Shop
What materials are used for the sleeping bags?
Our sustainable sleeping bags are made from high-quality natural materials such as organic cotton, virgin wool, or breathable blends. All fabrics are tested for harmful substances and are skin-friendly. We prioritize sustainable raw materials and responsible processing. This results in a durable, eco-friendly sleeping bag with an optimal sleeping climate.
Are the sleeping bags suitable for allergy sufferers?
Many of our models are suitable for allergy sufferers because we use natural and tested materials. Breathable fabrics reduce moisture and create a hygienic sleeping environment. Please refer to the individual product information for material and care instructions. We are happy to advise you personally on specific requirements.
How do I wash a sleeping bag correctly?
The sleeping bags can be washed on a gentle cycle at 30 to 40 degrees Celsius. Use a mild, environmentally friendly detergent without fabric softener. Always follow the care instructions on the label. Gentle air drying extends the product's lifespan.
Can I tumble dry pillows and sleeping bags?
Some models are not suitable for tumble drying. We recommend air drying sleeping bags and pillows whenever possible to protect the material and filling. Always follow the individual care instructions. Proper care ensures long-lasting shape retention and comfort.
What size sleeping bag should I choose?
The right size depends on your height and intended use. You will find precise measurements and recommendations in our product descriptions. A good fit increases sleeping comfort and safety.
FAQ – Questions about ordering, shipping & returns
How much does shipping cost?
Shipping costs are displayed transparently during the ordering process. Within Germany, we often offer climate-neutral shipping at fair rates. Shipping is free for orders over a certain value. You can find details at checkout or in our shipping terms and conditions.
How long does delivery take?
Delivery typically takes 5 to 10 business days within Germany. Custom-made products may take slightly longer to produce. You will receive a shipping confirmation with tracking information. This allows you to track your order at any time.
Is there a return policy?
Yes, you have a statutory right of withdrawal of 14 days. Within this period, you can return your order without giving any reason. The goods should be unused and in their original condition. You can find further information in our cancellation policy.
How does the return process work?
Contact us by email to register a return. You will receive all the necessary information about the process. After receiving and inspecting the goods, the refund will be processed promptly. Our goal is a transparent and customer-friendly process.
What payment methods are offered?
We offer common payment methods such as PayPal, credit card, Klarna, or prepayment. All payments are processed via secure, encrypted connections. The available options are displayed at checkout. This allows you to shop conveniently and securely online.
Is my data safe in the online shop?
Data protection and data security are our highest priority. Our online shop uses state-of-the-art SSL encryption to protect your personal data. We process information exclusively in accordance with the GDPR. Your data will not be passed on to unauthorized third parties.